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Customer Care Team Specialist - U.S.A.

Permanent employee, Full-time · Mexico

Your mission
As a Customer Care Specialist, you will assist customers from U.S.A. with their questions and problems.
Responsibilities
  • Help customers from U.S.A. in order to perceive the highest satisfaction and comfort. Contacts will mainly come from sport clubs using the Playtomic booking system and from players who make reservations through Playtomic app or website
  • Onboard club managers in our SaaS giving them the right feeling since the first moments they will have with us
  • Report in the most accurate way bugs and feedback coming from our users. We want to provide the best experience for our customers, you will be part of this process
  • Be in charge of Customer's happiness. A happy customer is a loyal customer!
Our Ideal Candidate
  • Customer-oriented attitude
  • At least 2 years experience in Customer Care possibly in Tech Companies
  • Good knowledge of Excel and other productivity tools
  • Great accountability and personal organization
  • Proactive and curious, with the aim to improve continuously
  • Able to demonstrate high empathy to our customers
  • Lover of problem-solving in all the possible circumstances
  • Native in Spanish and English
  • Racket sports lover!
  • Based in Guadalajara, Mexico

Our Offer
  • Permanent contract
  • Flexible working environment
  • Be part of an international team in continuous expansion.
  • Competitive salary
About us

We are Europe’s largest racket sports App for players and clubs. Our goal  is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing. Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main European players in sports digitalization., and You will find more than 100 co-workers around the world with headquarters in Spain and offices in Italy, Portugal, Sweden, Finland, Belgium, UK, EEUU and Mexico.

 Mission: To be a global brand experience fostering passionate racket sports community.

 Vision: To inspire and facilitate to absolutely everyone the fun and social joy of racket sports.

 Team Values: Play B.O.L.A let’s live and share our values!

  • Bold: We are Bold and we put our skin in the game.

  • Open: We are Open people, straightforward and sincere.

  • Locos: We are racket sports passionate players (“Locos”)

  • Ahead: We are innovative, always looking ahead.

Your application
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